FAQ

What is your Drop-In Policy?

We welcome all visitors! We require three months previous strength and conditioning experience to drop into one of our WOD classes (please contact us if you wish to drop in for our Weightlifting Class). The fee to drop in is $25/visit. You will also get a free t-shirt on your first visit! For those who are visiting for an extended period of time, we offer several short term memberships including a one week unlimited pass ($60), a one month unlimited pass ($235) and a 10 class punch card ($200). We do not require advance registration for drop-ins. Please contact us for more information.

Is it ok if I'm out of shape and/or have never worked out before?

Absolutely. We see all clients with varying needs and abilities. Whether you're just beginning your journey toward health and fitness, training for a specific sport or goal, or just wanting to stay healthy, we can help. We have developed a beginners program called CrossFit Level 1, which gradually introduces the movements and teaches proper form and intensities to prepare you for our main classes. Along with CrossFit Level 1 you will have access to other classes that are programmed and coached with the beginner in mind. Learn more about our Memberships and Services.

What kinds of clientele do you currently work with?

We have been lucky enough to work with a diverse group of individuals. We have clients/members that vary in size, shape, age, strength, ethnicity, etc., as well, our members come from a wide variety of backgrounds, including corporate executives, teachers, medical professionals, firemen, policemen, military, moms, dads, children, all walks of life.

What if I can’t do the Workout of the Day?

One of the core principles of our training philosophy is that we can scale each workout to your ability level. The workouts listed on our daily blog are merely a template. If there are movements you cannot yet perform or are avoiding due to previous injury, your coach will help you find a proper substitution that will allow you to participate and still increase your fitness. Our experienced coaching staff is prepared to help members of all abilities levels get the most out of the daily programs.

I'm really fit. Can I just join the group classes?

Have you been regularly squatting, deadlifting and pressing? How about snatching, cleaning and kettlebells? Climbing ropes, pull-ups and gymnastics? We have established movement standards that you must meet in order to gain entry to our ongoing group classes. Most new members will start with our CrossFit Level 1 program; however, if you feel you can forego our beginners classes and get started in our main classes, contact us to schedule a test-out.

I have already done CrossFit at another facility. Do I still have to do CrossFit Level 1?

If you have been a member of a registered affiliate for at least three months you can become a member of Windy City without taking our CrossFit Level 1 program.  If you have less than three months experience we require a test-out to join the main classes. Please contact us if you are unsure where you should start.

What is your cancellation policy?

Personal Training (1-on-1; 2-on-1; 3-on-1): You may reschedule canceled appointments if you provide at least 24 hours notice. All "no shows" will be lost sessions.

What are your hours?

Mon–Thur: 5:30am–8:30pm
Fri: 5:30am–7:30pm
Sat: 8:00am–12:00pm
Sun: 10:00am–1:00pm

See our Schedule for class times.

What does "Open Gym" and “Rest Day” mean?

During Open Gym and on “Rest Day” you are welcome to use the facility to make-up a workout you have missed earlier in the week, practice a specific skill you have trouble with or work on mobility. There are no group lead classes during Open Gym or on Rest Day, so you are welcome to start and finish your workout at any time within our normal business hours. There will be a coach on the floor who is available to answer questions and help you get started.  

How much is your monthly membership?

Our prices depend on your membership type. All of our monthly membership options are for unlimited classes. For more information, visit Getting Started and Memberships

Why is the monthly membership fee so much higher than a regular gym membership?

What you are paying for at Windy City is expert programming and high quality coaches. Our programs are designed to be as effective as possible while keeping your safety in mind. Every time you come to the gym you will be under the supervision of a certified coach. Most of our coaching staff carry higher level certifications beyond the CrossFit level 1 credential. Continuing education and personal development are at the core of our beliefs. Read more about our coaches. Think of a membership at Windy City as an affordable alternative to personal training. 

I’ve read that CrossFit is dangerous?

CrossFit done wrong can be dangerous. Your safety is our number one priority! This is why we require new members to attend our CrossFit Level 1 program. Our years of programming and coaching experience (the oldest CrossFit gym in Chicago) has allowed us to find a proper balance of variety and intensity making our workouts safe to perform up to five days per week on an ongoing basis. While CrossFit training by nature is challenging, performing workouts in a way that makes you pass out, vomit or injured is irresponsible and unnecessary. Our staff is well aware of the common risks associated with all fitness programs and are there to monitor your form and intensity so you can both improve your fitness as well as stay viable in day to day life. This includes acknowledging when to limit capable/experienced athletes who run the risk of over-training, over-exertion, dehydration and rhabdomyolyis (a sever kidney condition that effects a very small percentage of athletes).  While there are inherent risks in any physical activity, the healthy rewards far outweigh the lifelong risks posed by a sedentary lifestyle!

How do I update my credit card online in Zen Planner?

From a computer, log into your Zen Planner account and click 'Bills and Payments' > 'Pay Bills' > 'Add Account'. This is where you will enter your credit card account info. In the field labeled "Account Label" we ask that you label this card.  If you want to use this card for your monthly dues, write "Monthly Dues", if you want to use it for purchase only then "purchase only" and "primary account" if you want to use it for everything. Management will be alerted any time your account is updated and will make all adjustments necessary on our end. If you are unable to get into your account follow the "Forgot Your Password" instructions on the login link provided above.  If you need further assistance, please contact us.

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